Support

Safety

How TravelPic helps keep every session safe, and what you can do on your side.

Know who you're booking

Every photographer has a profile with their portfolio and the services they offer, and every completed session is rated by the traveler. Look through both before you book.

Pay only through the app

Payments are processed by Stripe inside the app. Don’t pay a photographer outside TravelPic: sessions arranged off the platform go against our Terms of Service and we can’t help you if something goes wrong with them.

On the day of your session

  • Choose a public meeting point that is easy to find.
  • Tell someone you trust where you'll be and when.
  • If something doesn't feel right, leave and let us know.

Report a problem

If something goes wrong before, during or after a session, write to fermin.lasarte@icloud.com. TravelPic can hold the payment to the photographer while we look into it, and can suspend accounts that break our Terms.

Your data

To learn what information we collect and how we protect it, read our Privacy Policy.